DELIVERY TERMS AND TIMES
Products will be sent to the delivery address provided by the buyer during the ordering process.
If you are not present at the address provided when delivery is attempted, a delivery notice is normally left in your mailbox. You can then collect the parcel from your post office within 10 days of the notice being left.
You can view the shipping costs by continuing the ordering process and viewing your cart. The shipping costs shown include all taxes.
Within a few hours of you choosing and confirming your order, you will receive an email confirming that your order has been received at the address provided. You will then receive a second email from the carrier confirming receipt of the parcel and providing the tracking number. This number will allow you to monitor the progress of your delivery on our carrier partner's website.
Shipping time
All stated timeframes are calculated in business days.
The stated timeframes are averages and cover the time required to process, prepare, and dispatch your order from our workshops. They begin once your order has been confirmed.
You must add the carrier's delivery time to this.
If your order is not shipped from our warehouse within the stated timeframe, you may cancel it. To do so, simply complete the form in the Contacts section of the website www.cho-nature.com or contact us by email at contact@cho-nature.com.
For an order containing multiple products, the shipping timeframe is based on the product that takes the longest to ship.
Unless otherwise stated, all items are shipped within 48 to 72 hours.
Delivery time
Unless otherwise stated, products will be delivered within the timeframes set by the carrier. This is 48 hours in metropolitan France (Colissimo).
These delivery timeframes are only averages. They vary depending on the destination and do not include public holidays or weekends.
Each delivery is considered complete once the carrier makes the product available to you.
Returns and complaints
In accordance with current regulations, you have 14 days from the receipt of your order to request a return of the products.
Information to provide
To help us process your return, we need the following information:
- The order number for your return request
- A list of the products involved
- The reason for the return
- A photograph of the product in its current condition
As a reminder, if you return your order, any free products must also be returned. Please also note that return fees apply to each order individually.
Product condition
Your statutory right of withdrawal cannot be exercised if the products have been opened or used after delivery and cannot be returned for hygiene or health protection reasons.
Products must be returned in their original packaging and condition. Please ensure that the products are returned in the original parcel. You will be held responsible for their condition.
Any product returned damaged, particularly due to inadequate protection in unsuitable packaging, will be considered damaged and cannot be refunded.
Next steps
To request a return, please contact us by email at contact@cho-nature.com or use the contact form available in the "Contact Us" section, providing the information listed above.
We will then send you a return delivery label to attach to the parcel. You can then return your order by dropping off the parcel at the post office for €4.90 (which will be deducted from your final refund). These return fees are based on the current rates charged by the carriers.
The parcel will be sent to our warehouse, where it will be received, inspected, and processed by our teams. If your return meets the requirements, your refund will be issued as soon as possible.
Please note that returned products must also be included in the original parcel and must not have been part of a previous complaint. In this case, our customer service team will offer a solution tailored to the situation.