DELIVERY TERMS AND TIMES
The products will be sent to the delivery address that the buyer indicated during the order process.
In case of absence at the time of delivery, at the address indicated by the customer, a notice of passage is normally left in the mailbox. The customer can then collect the package from their post office within 10 days following the deposit of this notice.
The customer can find out about the transport costs by continuing the order process when viewing their basket. The transport costs indicated are expressed including all taxes (TTC).
Within hours of the customer choosing and confirming the order, the customer will be informed by email that the order has been received at the address provided. The customer will then receive a second email from the carrier indicating that the package has been received and the tracking number. This number will allow the customer to keep informed of the progress of the delivery by visiting the website of our carrier partner.
Shipping time
All announced deadlines are calculated in working days.
The times indicated are average times and correspond to the processing, preparation and release times from our workshops of the customer's order. They run from the validation of the order.
To this period, the delivery time of the carrier must be added.
Exceeding the shipping time may result in cancellation of the order if the order is not shipped from our warehouses. To do this, simply fill out the form in the Contacts section of the websitewww.cho-nature.fr .
For an order consisting of multiple products, the shipping time for that order is then based on the longest shipping time.
Except for special operations, all items are shipped within 48 to 72 hours.
delivery time
Unless otherwise stipulated, the products will be delivered within the time limits applied by the carrier. That is, 48 hours in Metropolitan France (Colissimo).
These delivery times are average times only. They will vary depending on the destination and do not include public holidays or weekends.
Each delivery will be deemed to have been made upon the product being made available to the customer by the carrier.
Reserve and Claim
It is the customer's responsibility to check shipments upon arrival and to make any reservations and complaints that appear justified, or even to refuse the package if it is likely to have been opened or if it shows obvious signs of deterioration. Said reservations must be sent to the carrier by registered letter with acknowledgment of receipt within three working days following delivery of the products. A copy will then be sent to Cho-Nature.
In the event of a defect or non-conformity of the products with respect to the order placed, the customer may resort to the procedures described in articles 6, 7 and 8 of the general conditions of sale.